FAQs


How do I look after my Howler & Scratch Pet Mat:

By giving your Howler & Scratch Pet Mat love and care it will last and last, if it gets muddy simply shake off the loose bits and let the mud dry, then vacuum it away, often that is all that’s needed. If you need to wash the Pet Mat click Bug Protection and Care for full details.

How is my Howler & Scratch Pet Mat made?

Well we’re glad you asked – it’s made using eco friendly materials, recycled cotton for the fibres, recycled bottle tops for the webbing and rubber backings with recycled content. For more details go to About Us and here is a video of our manufacturing site in the heart of Yorkshire.

How do I return my Pet Mat?

If for some reason you need to return your Pet Mat all the information you need concerning returns can be found on our Refund/Returns Policy page, and full details will be included on your order paperwork.

An item that I want to order is out of stock, will you be getting any more?

More than likely we will, we do sometimes discontinue designs but only to replace them with even more fabulous ones. If there is a particular design you are looking for please contact us and we will do our best to help.

How do I redeem a promotional code offer?

All discount codes and vouchers are redeemed before going into the checkout process. Please enter your promotional or E-Voucher codes into the relevant boxes below your shopping bag summary, ensuring that you click ‘Submit’ before proceeding.

I don't like ordering online, can I place a telephone order?

Of course you can, just call our helpful customer service number  01484 864304, we will be happy to help.

I have recieved a faulty mat, what should I do?

We pride ourselves on the high quality of our products, so any faulty items are unusual, and we’re extremely sorry if they haven’t lived up to your expectations. Please email us any images of the faulty item and we will liaise directly with our designers and manufacturers to flag any faults. Please include your order number in the email so we can get in touch with you regarding a replacement.

 

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